Privacy policy
RETURN AND REFUND POLICY
Last updated: July 28, 2026
At Teemsa, our products are printed especially for each order. Please carefully review the selected product, size, color, shipping address, and all order details before completing your purchase.
DAMAGED, DEFECTIVE, MISPRINTED, OR INCORRECT ITEMS
If your order arrives damaged, defective, misprinted, or different from what you ordered, please contact us at hello@teemsa.com as soon as possible.
Please include:
• Your order number
• A description of the problem
• Clear photographs showing the entire product and the issue
• A photograph of the packaging, where relevant
Printing or manufacturing issues should be reported within 30 days of delivery.
After reviewing your claim, we will provide an appropriate solution, which may include a free replacement, full refund, partial refund, or another remedy required by applicable consumer law.
You normally do not need to return a damaged, defective, misprinted, or incorrect product unless we specifically ask you to do so.
The 30-day reporting period does not limit any mandatory legal rights or guarantees available under applicable consumer law.
UNITED STATES RETURNS
Except where required by applicable law, we generally do not accept returns, refunds, or free exchanges for orders delivered within the United States when:
• The customer selected the wrong size or color
• The customer entered incorrect order information
• The product does not fit as expected
• The customer changed their mind
• The customer no longer wants the product
Please review the product description and size guide carefully before placing your order.
You may contact us at hello@teemsa.com, and we will review your situation. Any discount, replacement, store credit, or other solution offered in these circumstances is at our discretion and is not guaranteed.
Nothing in this section limits any mandatory consumer rights that apply to the order.
EUROPEAN UNION RIGHT OF WITHDRAWAL
Customers receiving eligible orders within the European Union may have the right to withdraw from an online purchase without providing a reason.
To exercise this right, you must notify us at hello@teemsa.com within 14 days after receiving your order.
After notifying us, you must return the eligible product within 14 days. We will provide the correct return instructions and return address.
The customer is responsible for the direct cost of return shipping unless:
• The product is damaged, defective, incorrect, or not as described
• Teemsa agrees to cover the return cost
• Applicable law requires Teemsa to cover the return cost
You may inspect and try on the product as you would in a physical store. You may be responsible for any reduction in value caused by handling the product beyond what is reasonably necessary to inspect its nature, characteristics, and fit.
When the right of withdrawal applies, we will refund the amount paid for the returned product and the cost of the least expensive standard delivery option offered for the original order.
Additional costs resulting from express or upgraded delivery options are not refundable unless required by applicable law.
We may withhold the refund until we receive the returned product or until you provide evidence that the product has been sent back, whichever occurs first.
The EU right of withdrawal may not apply to products made according to the customer’s individual specifications or products that are clearly personalized, including products featuring a customer-provided name, photograph, message, date, or custom design.
Standard products will not automatically be treated as personalized merely because they are printed after the order is placed.
Nothing in this policy limits mandatory consumer rights available under European Union or national consumer law.
EXCHANGES
We do not offer automatic direct exchanges.
For an eligible European Union return, the customer may return the original product according to the procedure described in this policy and place a new order for the preferred size, color, or design.
For United States orders, free exchanges are generally unavailable when the customer selected the wrong size or color.
Damaged, defective, misprinted, or incorrect products may qualify for a free replacement.
ORDER CHANGES AND CANCELLATIONS
Please contact us at hello@teemsa.com as soon as possible if you need to change or cancel an order.
Orders can only be changed or cancelled before they enter production.
Once production has started, we cannot guarantee that the order can be changed or cancelled.
Submitting a change or cancellation request does not confirm that the request has been completed. We will confirm by email whether the order was successfully changed or cancelled.
Mandatory cancellation or withdrawal rights available under applicable consumer law remain unaffected.
RETURN PROCEDURE
Before returning any product, contact us at:
hello@teemsa.com
Please include your order number and the reason for the return.
Do not return a product to the sender address shown on the original shipping package.
After reviewing your request, we will provide the correct return instructions and return address when a return is legally required or accepted under this policy.
Products sent to an unauthorized address may not be recoverable.
RETURN CONDITION
Eligible non-defective products must be returned in their original condition, without damage, washing, stains, odors, alterations, or signs of use beyond what is reasonably necessary to inspect or try on the product.
Customers may be responsible for any loss in value resulting from unnecessary or excessive handling.
We recommend using a trackable shipping service and keeping proof of postage.
Teemsa is not responsible for returned packages that are lost before reaching the designated return address, except where applicable law provides otherwise.
REFUNDS
We will notify you after reviewing your request or receiving the returned product.
Approved refunds will be issued to the original payment method.
The time required for the refund to appear in your account depends on your bank, card issuer, or payment provider.
For eligible European Union withdrawals, refunds will be processed within the legally required timeframe. We may withhold the refund until we receive the returned product or evidence that it has been sent back.
Original shipping charges are generally non-refundable for United States returns unless the product was damaged, defective, incorrect, not delivered, or applicable law requires otherwise.
SALE AND DISCOUNTED ITEMS
Sale and discounted items follow the same rules described in this policy.
A discount does not remove any mandatory consumer rights that apply to the purchase.
LOST OR UNDELIVERED ORDERS
If your tracking information has not updated for an extended period or your order appears to be lost, contact us at hello@teemsa.com with your order number.
We will investigate the shipment and determine the appropriate solution.
If an order cannot be delivered because the customer provided an incorrect or incomplete shipping address, Teemsa cannot guarantee a free replacement or refund.
Please contact us, and we will review the available options.
REFUSED AND UNCLAIMED PACKAGES
If a package is refused, left unclaimed, or returned because the customer did not complete required delivery or customs procedures, any refund or replacement will be reviewed individually.
Shipping charges and other costs that cannot be recovered may be deducted from the refund, except where prohibited by applicable law.
EUROPEAN UNION LEGAL GUARANTEE
For eligible European Union orders, mandatory legal guarantee rights apply when a product is faulty, damaged, incorrect, or not as described.
Depending on the circumstances and applicable law, the customer may be entitled to a replacement, price reduction, or refund at no additional cost.
These statutory rights are separate from and are not limited by Teemsa’s 30-day printing and manufacturing issue procedure.
CONTACT US
For questions about returns, refunds, cancellations, damaged products, or order problems, contact:
Teemsa
Email: hello@teemsa.com